Focus on critical performance factors
Customised introduction & survey messages
Performance leadership: Clarity of goals and performance drivers
Local enablers: Empowerment and management support
Understand what drives performance
Learning climate: Individual & org learning; plus, feedback and recognition
Communication & teamwork: Communication & teamwork and support
The customer mindset: Customer orientation; Touchpoints & processes
Identify actions for different groups
Productivity & improvement: Structural barriers; Productivity / innovation
Optional comments & questions
Customised demographic questions